#LLLOYDS TSB ONLINE HOW TO#
#LLLOYDS TSB ONLINE UPGRADE#
#LLLOYDS TSB ONLINE CODE#

In the upgrade process, I have received a new card, the old one continued to work. I recently upgraded my account to Platinum, where I pay monthly for the benefits I (hopefully) receive (none yet). I have been banking with Lloyds for around 7 years. Left stranded on holiday, followed by awful customer service You ever heard of the old saying how many people to change a lightbulb well with Lloyds it takes all the employees to do i. They wouldn't treat me or any of you lower wage people like this. I'm more of sure if I didn't live paycheck by paycheck like more of us do now a days and had more money in the bank like all those rich folks. Banks make a lot of money with our money being in their banks and to these managers can't do a simple thing like closing a complaint or apologizing. I didn't ask him to call me they told me he would. In the end I got tired off the email and letters ect so I called up Monday to close the complaint this Thomas Gray-Stephens didn't pick up so I went though to another complaints officer she said she would pass the information on and get him to call me it's been 5 days and I'm still receiving pointless emails. It didn't arrive on time and I was going away for work. I previously called about my bank card not being sent out it was 10 days later. Thomas Gray-Stephens manager Terrible customer service. I found another bank who are kinder to people who have communication difficulties. As hard as it is to set up another bank I am doing that and I am leaving this disrespectful and dishonest bank after 32 years. I just want to say too how they don't care and have no policies about people with special needs trying to use their banking service. But I just wanted to say how lloyds bank abuse their own already incredulous 60 minute policy by cutting off customers on hold after 59 minutes and 38 seconds. The sensory abuse I experienced was intolerable. I still haven't managed to speak to anyone and there is no way I can ever phone them again. I was ill for days afterwards with stress and worry. Despite it being an emergency I was unable to speak to anyone at all at Lloyd's to help me. I mean for a bank this is disgraceful anyway but it doesn't feel coincidental to be disconnected at 59 minutes and 38 seconds.

#LLLOYDS TSB ONLINE HOW TO#

While looking online for details of how to contact them by mail I discovered their 'policy' of guaranteeing no more than 60 minutes on hold before someone answers. I was on hold for 59 minutes and 38 seconds and then they disconnected my call before anyone answered. I heard the man say he would transfer me to another department. The person had a very strong overseas accent and the line was very bad at their end. Then I couldn't understand what the person was saying. The line was very bad at their end, quiet, echoey and crackling. The first person answered the phone after 10 minutes. I had a bank emergency and there was no one to phone the bank quickly on my behalf. I have communication difficulties through autism and they have no provisions for people with special needs. But I have never been valued as a customer. I have been with Lloyd's bank for 32 odd years since I was a teenager. There was a failed attempt to use it again at around 10pm Friday as I was in bed so I now suspect someone working for the company was behind it and I'm going to close the account as soon as the money I'm expecting is paid in. I was spoken to like a criminal but they did return the account to what it should be in the end.

#LLLOYDS TSB ONLINE CODE#

She absolutely would not accept it must have been cloned ,something about a code making it impossible to clone. I finally spoke to someone on Friday who tried her hardest to accuse me, she claims the card was first used on a bus with a pin at about 5.15 pm on Wednesday in between the 2 tickets I'd bought on the app, ( why did they wait almost 12 hours to say something)? It was lies because buses don't have pin facilities. I reported the card stolen as I believe it was cloned and froze the card on my app then I tried again to call someone, no sense again as fraud department closes at 6pm ( very helpful if you work outside office hours I'm sure). The next night ( Thursday) it happened again, by this point my account was saying £4.38 overdrawn despite basic accounts not meant to allow it. I moved my cash to my other account with a different bank. I tried to contact someone and they slammed the phone down on me. I got an alert in the early hours of Thursday morning saying my card had been used on a bus while my card was in my phone tucked in my trousers at home.

Llloyds tsb online